DISCLAIMER: RETURN & REFUND POLICY
Thank you for shopping at, The Luxury Mattress Store.
If you are not entirely satisfied with your purchase we are here to help.
DELIVERIES
Deliveries are made to your home. Customer accepts all liability for requesting additional shifting.
Delivered/Collected goods must be inspected, and defects reported within (2) days. Failure to report
defects constitutes acceptance of goods in as is condition and customer waivers all future claims to
warranties.
RETURNS
Proof of purchase must be accompanied for all returns.
REFUNDS
REQUESTS can be made for refunds; however, we reserve the right to issue a Credit Note based
on information provided for such.
Refunds are subjected to processing of 14 – 30 business days (local or foreign cards).
Refund requests with applicable fees applied will be paid less restocking fees. (restocking fee, shipping)
SHIPPING
You will be responsible for paying for your own shipping costs for returning item/s
TERMS
Please allow 2-3 business days for processing of orders
By completing your purchase with The Luxury Mattress Store, you acknowledge our disclaimer and
agree to the terms set forth on your invoice.
CONTACT US
If you have any questions on how to return your item to us, contact us.
Warranty Information
All Sealy®, Stearns and Foster® and Serta® mattresses, flat, non-adjustable and adjustable foundations are covered by the terms of this Limited Warranty.
MATTRESSES
Sealy®, Stearns and Foster® and Serta® mattresses are designed to work on a firm, solid surface, or adjustable bed base that is structurally capable of supporting the weight of Purchaser’s mattress and user(s).
Therefore, if Purchaser uses inappropriate foundations, box springs, adjustable bed bases, or bed frames with the mattress, such use will void this limited warranty.
THIS LIMITED WARRANTY DOES NOT COVER:
- Comfort Preference
- Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, or stains. However, if there is a warranty defect not caused by the abuse or damage, then the mattress would be covered under the standard warranty.
- Damage associated with an improper bed frame, foundation, or adjustable base.
- Replacement of the accompanying piece in the sleep system where only one piece is defective, unless that accompanying piece is also defective
- Floor models or demonstration samples sold at a discounted price
- Normal indentations or sagging (not associated with sag in foundation) of less than 1 ½” for Latex or Innerspring mattresses, or less than ¾” for Memory Foam mattresses, IS NOT COVERED. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition.
PRODUCT REPAIR TERMS
Except as otherwise provided herein, The Luxury Mattress Store will not charge Purchaser to repair Purchaser’s mattress or flat foundation if it is deemed defective during this Limited Warranty.
In the event that repair is necessary and the Purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product.
FLAT, NON-ADJUSTABLE AND ADJUSTABLE FOUNDATIONS
Sealy®, Stearns and Foster® and Serta® foundations are designed to work with a bed frame capable of supporting the load of the foundation and an approved mattress.
THIS LIMITED WARRANTY COVERS THE FOLLOWING ITEMS DURING NORMAL WEAR:
- Structural damage or broken components
2. Squeaks or rattles
3. Sagging that is not associated with use of an improper bed frame
4. Electronic elements of the adjustable foundation including:
- Head Motor
- Foot Motor
- Control Box
THIS LIMITED WARRANTY DOES NOT COVER:
- Structural damage from using an improper bed frame
- Physical abuse or damage to the structure and/or cover material of the foundation, including but not limited to burns, cuts, tears, or liquid damage.